Melaka government official portal to feature AI chatbot for faster response
In line with the government's desire to accelerate AI adoption in key sectors, the Melaka government is committed to taking proactive steps to improve public service delivery by exploring AI through the AI chatbot facility.
MELAKA - The Melaka Government Official Portal and Melaka Tourism Portal will feature the AI chatbot facility to reduce response time to tourism-related enquiries, even after office hours, the State Legislative Assembly sitting was told, last week.
State Science, Technology, Innovation and Digital Communications Committee chairman Datuk Fairul Nizam Roslan said the use of artificial intelligence (AI) technology would not only speed up communication with the Tourism Promotion Division (BPP) and public enquiries to the Corporate Communications Division, but also provide more efficient and effective support, in line with the aspiration to strengthen the government’s service delivery system.
"In line with the government's desire to accelerate AI adoption in key sectors, the Melaka government is committed to taking proactive steps to improve public service delivery by exploring AI through the AI chatbot facility.
"The state government, through the State Economic Planning Unit (UPEN), Information Technology and Communication Division, and BPP, also plans to launch Melaka AI Smart Heritage Tourism next year, with its implementation currently in the planning and discussion stages.
"In addition, the Hang Tuah Museum, located at Hang Tuah Centre, Duyong, has made history as Malaysia’s first museum to use AI technology to tell the story of Hang Tuah. This new approach was introduced to enhance the state’s tourism products,” he said in response to a question from Datuk Zahari Abd Kalil (BN-Durian Tunggal) regarding the state government’s policy on AI technology.
Elaborating, Fairul Nizam said that the automation process through AI could help reduce government operating costs and minimise the waste of resources such as paper, printing, time, and energy.
In the meantime, he said that next year, UPEN would revisit the Smart Melaka Blueprint 2035 (SMB2035) document, incorporating new policies and strategies to support the development and application of AI initiatives in the administration, social, and economic aspects of the state government.
He said that the development and adaptation of AI technology were crucial for driving the economic growth of the state government, improving various socio-economic sectors, enhancing security, and ensuring that Melaka remained competitive in the rapidly evolving global landscape.
"With the right policies and continuous support, AI has the potential to bring about significant changes in the administration, social, and economic aspects of Melaka and can be utilised across all sectors to improve the people’s well-being,” he said.
Fairul Nizam said that, in addition, the Melaka State Big Data Development Plan 2035 (PPDR 2035), which would be launched this month, was a long-term commitment by the state government to ensure that Melaka remained at the forefront of the big data revolution.
He said that the plan outlined an important strategy for strengthening digital infrastructure, expanding the use of AI, and ensuring that every sector could optimally utilise big data technology for the sustainable development of the state. - BERNAMA
