23-hour hotel stay proposal: A step towards better value or operational chaos?
Industry stakeholders call for dialogue on proposed 23-hour hotel policy.
SHAH ALAM - Recently, Tourism, Arts and Culture Minister Datuk Seri Tiong King Sing proposed a 23-hour hotel stay policy. While this initiative aims to provide better value for guests, it has sparked debates within the industry.
Industry players expressed concerns, finding the proposal impractical and likely to disrupt operational efficiency.
Hotel operators argued that no country currently enforces a 23-hour stay policy.
They cautioned that implementing such a rule might lead to increased room rates, as hotels would need to hire additional staff to meet the extended operational demands.
Stakeholders urged the government to organise discussions or public dialogue sessions with hotel operators, associations, and other relevant parties before making any policy decisions.
There is concern that failing to address the issue could negatively impact the tourism sector, a crucial revenue source for the country.
The high cost of hotel stays in Malaysia, especially on weekends and public holidays, has already drawn attention.
A survey conducted on various hotel booking websites found accommodation prices to be 30 to 50 per cent higher during peak periods, particularly in popular tourist destinations.
This price surge is burdensome for consumers, who must spend more on lodging, reducing funds for other activities like shopping, dining, and recreation.
Worryingly, high prices could discourage local travelers from exploring domestic destinations, potentially pushing them toward more affordable alternatives in Thailand or Indonesia.
If local tourism numbers decline, Malaysia may face competitive disadvantages, as neighbouring countries offer lower accommodation rates and appealing tourist experiences. The government is urged to take proactive steps to retain local tourists and attract international visitors.
In Budget 2025, Prime Minister Datuk Seri Anwar Ibrahim allocated RM550 million to enhance tourism promotions, gearing up for Visit Malaysia Year 2026.
It is hoped that this substantial investment will attract more tourists, indirectly creating job opportunities for Malaysians.
To achieve a balanced outcome between hotel operators and guests, a collaborative approach is essential.
All parties need to work together constructively rather than assigning blame.
Some solutions have been suggested for hotels, such as moving check-in time an hour earlier than the usual 3 or 4pm while maintaining check-out at 12 noon.
This adjustment would provide hotel staff ample time for room maintenance and cleaning. Hotels also require time to address technical issues, including broken taps, clogged toilets, or malfunctioning air conditioning units.
Even with a shortened stay duration, it is hoped that cleanliness standards remain a top priority. On the customer side, guests understandably expect the best service possible, aligned with the rates they pay.
To accommodate both sides, hotels are encouraged to offer earlier check-in when rooms are available and consider discounted rates for guests checking in late, fostering a true win-win situation.
