Users encounter registration delays in Padu, doesn't receive OTP

SHAH ALAM - The public is facing issues with the One-Time Password (OTP) during registration just hours after the launch of the Central Database (Padu) website today.

Economy Minister Rafizi Ramli said that the problem seemed to only affect Celcom users, while other telco users did not face any issues.

"This matter is being handled by the Padu team and MCMC.

"The link for the system is padu.gov.my," he said in a message on X.

Earlier, Padu was launched by Prime Minister Datuk Seri Anwar Ibrahim at the Putrajaya International Convention Centre (PICC).

Anwar said the government's facilities and benefits would be fully enjoyed by eligible groups through the system.

He clarified that the initiative could reduce government losses and subsidy expenses that exceeded RM80 billion.

Meanwhile on X, social media users expressed frustration with Celcom's network for not receiving OTP, causing them to fail to register within the system.

User @right_luck_RL said he was disappointed for being a user of the affected telco and uploaded a screenshot showing seven OTP requests that failed to complete registration.

Similarly affected, @riyazpng described the telco service as consistently slow, receiving the OTP after the expiration time.

"The OTP from Celcom is always delayed, usually received after the duration has ended. Have to request again, causing further delays," they said.

Meanwhile, @kurogane_s said that despite completing all the information, their request to submit income certification failed.

"Hello, why does the household and income information still appear incomplete even though I've filled everything out? I can't press submit to submit the certification," he said.