Lawyer's viral Facebook post on queue-jumping incident gains support from netizens
SHAH ALAM - After only wanting to have some quality time with his family, lawyer Datuk Shamsuddin Nawawi recounts his sour experience seeing a staff member who allowed a foreign couple to jump the queue despite having tickets bought later than him.
He said he purchased the ticket for the 4pm slot and understood the queue of people who would be going up was on a first-come, first-served basis.
Taking this to Facebook, Shamsuddin shared his family's experience.
“We were there around 2pm seated in the waiting area. It was a long wait until 3.45pm for us to scan our tickets.
“Around 3pm, Malay staff wearing a Petronas-coloured tie went to the foreign couple and asked what time their slot was. They answered 4.15pm. The staff had signalled for the couple to go up,” he said.
He questioned why they were allowed to go despite his waiting longer without such treatments and approached them to ask them why it had occurred.
The response they received was that they had authority to prioritise anyone who was deemed important, he said as he recounted his conversation with the staff.
“The foreigner had just arrived with a freshly tattooed body, and his partner didn't look like she was disabled.
"I, as a person with a MyKid holding citizenship, was not treated that way.
“Feeling heated, I raised my voice, and the Petronas staff attempted to give reasons and would call me afterwards,” he said.
The conversations between them ended with Shamsuddin threatening to post the story on Facebook if the foreigners jumped the queue, and the staff stated to report to management rather than Facebook as to be professional.
Facebook comments on his initial post saw netizens agreeing to post on Facebook rather than reporting to their management.
User M Shah Yusof said a report to the management would only yield late actions, while making the issue viral on Facebook would result in immediate actions.
Other users also echoed similar sentiments. User Nurul Ashikin Ali also questioned why the staff would be afraid of a viral story rather than a report to the management.
The viral story had prompted Petronas Twin Towers official Facebook to upload an apology for the incident, which garnered negative responses as no action was taken by the staff on their post.
Other users, such as Izwan Zakaria, said the management should be investigated as well, due to it potentially being orders from above.
The apology from Petronas Twin Towers was also shared on Shamsuddin’s Facebook, and it garnered much support, with most comments wanting him to push further for actions to be taken.
