COD? Take steps to protect delivery workers - Criminologist

SHAH ALAM - Small businesses need to invest in technology to protect their delivery workforce, according to criminologist and Arunachala Research and Consultancy founder Paneir Selvam.

In a recent interview, Paneir said that it was important for businesses to track the location of their deliverymen and customers and collect information such as the next of kin and contact details.

This information could be used to quickly locate a driver or customer if something went wrong.

Paneir also recommended that businesses have their service providers undergo training on safety measures and how to identify and avoid dangerous situations.

"One of the key suggestions for enhancing safety is the utilisation of technology such as WhatsApp's live location feature and Apple's AirTags to notify family members and close friends of one's whereabouts during transactions or meet-ups," he said.

Paneir added that the significance of proactive measures such as investing in technology to safeguard oneself is crucial in today's digital landscape.

"GPS tracking, smartphone location features, and data collection are essential components.

"Besides, companies should consider conducting safety awareness campaigns and informing customers about their safety procedures," he said.

Commenting further, he said, in the context of ride-hailing services such as Grab, suggested that even small operators should explore the possibilities offered by artificial intelligence to bolster security measures.

"This would empower smaller players to better protect their customers in an ever-evolving gig economy," he said.

Set clear time limits for communication during transactions

Besides, he also said to address potential scenarios where individuals may go missing, setting clear time limits for communication during transactions.

"For instance, if there's no contact within two hours after an engagement, the parties such as their families, colleagues or friends involved should take action.

"It's recommended to immediately contact the police within 12 hours, as early reporting significantly improves the chances of a swift resolution," he said.

Promote community involvement and public awareness

Paneir stressed the importance of community involvement and public awareness in combating these challenges.

"For example, when children go missing, we can see the use of social media and posters in supermarkets and malls to disseminate information swiftly," he said.

Besides, he also added the utility of sharing estimated arrival times through apps like Google Maps to keep family, friends, and colleagues informed.

He added that individuals need help finding stable employment based on their economic status.

"While recognising the significance of business and financial success, it's equally crucial to assess the associated risks carefully.

"When dealing with unknown customers, prioritising safety should be paramount.

"Consider reaching out to the police before meeting a new customer or involving a trusted party.

"In case of any untoward incidents, having pertinent information readily available can expedite police assistance.

"Investing in security measures to safeguard both employees and customers, especially for smaller enterprises, is a responsible and commendable endeavour. This is the least can be done to be safe," he said.

Assess risks carefully when engaging in gig economy businesses

He added smaller businesses and startups, unlike larger corporations, are often more willing to take risks due to their reliance on every customer.

"Hence, the need for careful analysis and risk assessment when engaging in gig economy businesses," he added.

Develop Standard Operating Procedures (SOPs)

He also said the importance of financial security, developing Standard Operating Procedures (SOPs), and being proactive in taking preventive measures.

"As crime can be unpredictable, taking precautions and being prepared for unforeseen situations is paramount.

"Collaboration between law enforcement agencies, society, and businesses plays a vital role in addressing these concerns and creating a safer environment for everyone involved," he said.

It was reported that a man has been reported missing since Oct 3 after conducting a phone sale transaction with an unfamiliar customer and failing to return home to Kuala Lumpur.

Muhammad Daniel Haikal, aged 27, was last known to be in Penang.

According to an Instagram post by his cousin Eyraswan, Daniel had a video call with his fiancee in which he urgently sought assistance while running and in distress.

Subsequently, an activity log check indicated that the man had made the video call in George Town.

However, on Oct 9, Daniel reportedly returned home.

It was confirmed by his aunt on her Instagram, @lameraheyra that Daniel had safely made his way home.

She said that her nephew's face and body were in bad condition and that he was still traumatised by what happened.

Police had since urged for Daniel and his fiancee to come forward for further investigations.