SUKE hotline staff suspended for not answering calls

SHAH ALAM - The Sungai Besi-Ulu Kelang Elevated Expressway Sdn Bhd (SUKE) has suspended its “hotline” staff believed to have not responded to calls received from a consumer.

SUKE in a statement said the suspension of duty of the staff took effect immediately while internal investigations were carried out to identify the cause of the incident.

“If the staff involved were found guilty and had been found performing their duty carelessly, action will be taken against them.

“This is part of our effort to ensure accountability and to avoid similar incidents from happening in the future.

“SUKE has always viewed feedbacks from consumers seriously and we are committed to improving our services,” the statement said.

A Facebook user on Tuesday posted that there were no responses to the calls made to the SUKE hotline regarding an accident on the highway.

The post garnered various reactions from the public towards the highway’s services.

Meanwhile, people are encouraged to download the Prolintas mobile application on Google Play and Apple Store for free.

“Contact the Prolintas centralised call centre hotline at 1-800-22-8888 to channel any information or if you need assistance,” it said.